לוח דרושים והצעות עבודה -> Support and Pre-sale engineer for AI Product

Support and Pre-sale engineer for AI Product About AGAT AGAT is a leading provider of cutting-edge AI solutions. Its flagship product Pragatix enables secure and responsible use of Generative AI for enterprise companies. Expanding on its expertise AGAT leverages over a decade of experience as a trusted provider of compliance solutions for highly secure and regulated industries. Job Description We are looking for a Support & Pre-Sales Engineer who combines strong technical expertise with excellent customer-facing skills. In this hybrid role you will focus on providing hands-on technical support while also playing a key role in pre-sales engagements and contributing to early customer success efforts post-sale. You’ll work directly with users and prospects to troubleshoot issues guide product usage and ensure technical alignment throughout the customer journey—from initial engagement to successful onboarding. This includes assisting with product installation delivering basic training and conducting remote sessions to support adoption and integration. The role sits at the intersection of support solution engineering and customer success helping ensure our customers quickly realize value from the platform Responsibilities: Deliver responsive hands-on technical support to customers and prospects. Work closely with the sales team to support technical evaluations demos and proof-of-concept implementations. Engage with technical stakeholders to understand requirements and propose effective solutions using our platform. Assist new customers through onboarding ensuring smooth deployment and early success. Act as a trusted advisor to both prospective and existing customers on product capabilities and best practices. Capture customer feedback and partner with product and engineering teams to inform ongoing improvements. Requirements: Fluent English Full-time on-site position at our Jerusalem office Flexibility to work off-hours as needed to support our global customers. 2+ years of experience in a technical role such as Pre-Sales Solutions Engineer IT Consultant or Junior System Administrator Solid understanding of IT infrastructure (networks identity providers security protocols APIs) Ability to hold technical conversations with enterprise IT teams (architecture security deployment) Excellent communication and presentation skills – able to speak to both technical and business stakeholders Experience with cloud platforms or on-prem deployments is a strong plus Familiarity with AI NLP or enterprise SaaS platforms is a plus Please with the subject “246 Support and Pre-sale”. Support and Pre-sale engineer for AI Product Sign in, Upload Resume, Quick Apply : https://jobswipe.co/jobs/support-and-pre-sale-engineer-for-ai-product-68b811efcac65257fb460a6b Developed With Love In Tel-Aviv JobSwipe.co