Head of NOC Operations
1 Role Head of NOC Operations
2 Company BeOpen
3 Required Technical Skill Set
4 No of Requirements 1
5 Desired Experience Range 3-4
6 Location of Requirement Petah Tikva
Role Specification
Responsibilities • Manage the NOC department working 24X6 handling alerts and events in a financial organization.
• Monitor the team’s work setting the guidelines rostering and measuring team’s performance.
• Manage major events while constantly updating the client.
• Manage the Root Cause Analysis process.
• Monitor the End-of-day/Beginning-of-day processing lead by the team.
• Issue weekly and monthly reports.
• Work towards having maximum coverage of events monitored.
Key Skills Required • Clear communicator in the English language (both written and verbal).
• At least 2 years of experience in NOC management.
• At least 2 years of experience in NOC.
• Background in monitoring and working with monitoring tools.
• Familiarity with Control-M – an advantage.
• Capable of multi-tasking good time management and prioritization of workload.
• After-hours availability required in cases of major events.
• ITIL certified – an advantage.
Type Details of The Role Candidate Briefing)
Reporting To Project Operations Head
Size of the Team if any Reporting to this Role 6
Unique Selling Proposition of The Role
Oren Rabeynu |