An exciting company in the travel field is looking for
Urbanrecruits
Israel
לפני שנתיים Full-time
An exciting company in the travel field is looking for a Customer Experience Specialist to join their fast-growing teamIn this key role you will work in a fun collaborative and entrepreneurial environment where you will ensure that the company is delivering a customer-first best-in-class service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space.Responsibilities- Be customer obsessed and set the highest bar for customer care in our industry.- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.- Provide real-time support related to travel inquiries- Interact with travel & medical providers.- Effectively manage customer contacts across various channels of communication including phone and chat.- Efficiently handle customer complaints with empathy knowledge and understanding.- Complete customer requests in a friendly professional and timely manner.- Work collaboratively across teams and departments to help solve any matter at hand.Requirements:- English mother-tongue level- must- Excellent verbal & written communications skills- Ability to display great time management and prioritize workload while remaining organized and efficient- Proven experience in customer service/call center roles- Familiarity with American customer service and culture- A medical and/or travel background - a plus- Tech-oriented- Ability to work in shiftsFor more information or to apply with "Customer Experience Specialist" in the subject or apply directly via www.urbanrecruits.co.il
time management
english
management
customer service
communication